FAQ
Frequently Asked Questions
At Treadmill’s Master, we specialize in the repair and maintenance of a wide range of fitness equipment, including treadmills, ellipticals, stationary bikes, spin bikes, rowers, and strength training machines. We service most major residential and commercial brands.
Yes. Treadmill’s Master is operated by a certified fitness equipment service technician with professional training and hands-on experience diagnosing, repairing, and maintaining fitness machines.
Yes. We service both home gym equipment and commercial fitness facilities, including gyms, apartment buildings, schools, hotels, and corporate wellness centers.
We proudly serve Edmonton and surrounding areas. Service outside the Edmonton area is available; however, additional mileage charges apply for travel beyond city limits.
Our labor rate is $150 per hour, excluding the cost of any required parts.
Parts are billed separately, and all pricing is clearly communicated before work begins.
For service calls outside the Edmonton area, mileage charges apply.
Most service calls are subject to a minimum charge. Please contact us for details specific to your location and equipment.
Yes. The majority of repairs and maintenance services are performed on-site, allowing you to avoid the inconvenience of transporting heavy equipment.
Yes. Preventive maintenance is strongly recommended to ensure safe operation, extend equipment lifespan, and reduce costly breakdowns. Maintenance services are available for both residential and commercial clients.
No. Replacement parts are not included in the hourly labor rate. If parts are required, we will discuss availability, pricing, and timelines with you before proceeding.
Repair times vary depending on the issue and equipment type. Many repairs can be completed during a single visit. More complex issues or parts-related repairs may require additional time.
Yes. We stand behind our workmanship. Warranty coverage on labor and parts will be explained at the time of service and may vary depending on the repair performed.
Service appointments can be scheduled through our website, by phone, or by email. We respond promptly to arrange a convenient service time.
Stop using the equipment immediately to prevent further damage or injury. Contact Treadmill’s Master for a professional inspection and repair.
We combine certified expertise, honest pricing, and dependable service to keep your fitness equipment running safely and efficiently. Our goal is to deliver reliable repairs you can trust.
Emergency Service Calls – 7/7
We offer priority service for commercial gyms and facilities experiencing unexpected equipment failures to help minimize downtime.